TikTok customers have reported huge outages and points with the social media platform shortly after a U.S. deal was finalized. The information comes as some customers declare they’re unable to add content material about ICE, whereas TikTok’s new phrases embrace gathering details about customers’ immigration standing and sexual orientation.
TikTok customers are reporting huge bugs throughout the platform
TikTok customers began reporting bugs throughout the platform final weekend. Shortly earlier than 4 a.m. on Sunday, over 36,000 experiences have been filed, in response to Downdetector. This quantity decreased to 4,689 customers by 2:42 p.m. the identical day.
Users reported a variety of points, together with not with the ability to signal into their TikTok accounts, lagging, not with the ability to repost movies, noticing a much less curated feed and seeing already seen movies.
An error message appeared when making an attempt to entry the Help Center, in response to The Pensacola News Journal: “Something went improper. Try once more later.” Another related message appeared when making an attempt to view TikTok’s new phrases of service: “An error occurred whereas processing your request.”
TikTok addressed points with the platform on Monday
“Since yesterday we’ve been working to revive our providers following an influence outage at a U.S. information middle impacting TikTok and different apps we function,” the TikTok USDS Joint Venture wrote in a statement posted on X. “We’re working with our information middle companion to stabilize our service. We’re sorry for this disruption and hope to resolve it quickly.”
Similar points with the platform began being reported in December. Those got here shortly after TikTok signed a deal to have its U.S. entity managed by American traders. At the time, there was nothing to counsel that the problems have been tied to the settlement discovered between TikTok and the U.S., Blavity beforehand reported.
The settlement closed on Thursday. This means firms Oracle, Silver Lake and Abu Dhabi-based MGX now personal 45% of TikTok’s U.S. entity. They are actually accountable for U.S. information safety, algorithm safety, content material moderation and software program assurance.
Some TikTok customers are claiming their content material criticizing ICE is being restricted
Some customers declare TikTok’s new possession has led to censorship throughout the platform, notably relating to movies criticizing ICE. Meg Stalter, who stars within the TV present Hacks, stated she can be deleting her TikTok account as a consequence of being “beneath new possession and we’re being utterly censored and monitored.” She stated in an Instagram post that she has been “unable to add something” about ICE operations, “even after I attempted to trick the web page by making it appear like a comedy video.”
Producer Finneas made an identical declare. He stated on Instagram {that a} video wherein he spoke about ICE had been “shadowbanned” on TikTok, in response to Variety.
TikTok launched new phrases and situations on Thursday, the identical day the U.S. settlement closed.
“We’re updating our Terms of Service and Privacy Policy (each as linked) efficient January 22, 2026, to mirror modifications together with our up to date company entity,” the TikTok web site learn, in response to The Pensacola News Journal. “By clicking under, you agree to those modifications. If you’re beneath 18, you additionally affirm that your dad or mum or guardian has reviewed them with you and agreed to them.”
The revised phrases now embrace a few of TikTok customers’ private data, together with their “sexual life or sexual orientation, standing as transgender or nonbinary, citizenship or immigration standing,” TechCrunch reported.
Gavin Newsom says he’s ordering a evaluation on if TikTok is suppressing anti-Trump content material
California Gov. Gavin Newsom wrote on X, “It’s time to analyze. I’m launching a evaluation into whether or not TikTok is violating state regulation by censoring Trump-critical content material.”
His office confirmed to Deadline, “TikTok’s sale to a Trump-aligned enterprise group, our workplace has obtained experiences — and independently confirmed cases — of suppressed content material essential of President Trump.”
Meanwhile, TikTok advised Deadline, “It can be inaccurate to report that that is something however the technical points we’ve publicly confirmed.”
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